Innova Solutions is immediately hiring for a IMS Call Center Specialist

Position type : Remote.

Duration : 9.5 Months (Extendable for long term)

Location : USA

As a IMS Call Center Specialist you will :

Required Skills :

• Support end users of a custom web application environment that includes vehicle technical information.
• Support will include phone, chat, and email communication.
• Manage dealer licenses of the application.
• Manage user details for billing.
• Multiple product support that surrounds products for vehicle technical service software and utilities
• Must be able to multi-task.
• Understand and willing to support newly added software on an as needed basis.
• Work and communicate with other groups to support the end users for troubleshooting.
• Be able to identify priority issues and elevate to ensure users will be able to have the requirement technical data in a timely manner.
• Maintain, monitor and update FAQ for support items for user access for their self-troubleshooting.

Experience and Skills :

• Two or more years of automotive experience, knowledge of the maintenance and repair of vehicles, knowledge of vehicle diagnostic scan tools
• Understand and have used a contact management phone system.
• Must have knowledge of Office 365, MS Office Products, e.g. Outlook, MS Teams, Zoom, MS Word, basic understanding of web browser menus, MS Edge, and Google Chrome
• Background usage of a remote access software to be able to access and troubleshoot the custom software used by the end users, preferably Bomgar.
• Three or more years
• Associate degree preferred. Consider equivalent related college or technical courses, seminars and in-house classroom training.

Thank you!

Karthik Saraswathi

Senior Manager

PAY RANGE AND BENEFITS :

Pay Range* : $ 42,500 - $ 49,500

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Last updated : 2024-05-13